Customer Case Studies

“I don’t have months to spend to find the answers or get a paperweight of a document that nobody understands. To be able to take the Info-Tech Workshop deliverable, present it to my manager, and he gets it in one go—that’s the value to me.”

Anna Beatty, CIO, Ottawa Police Service

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“The Women in Tech leadership course gave me a deeper understanding of what I’ve gone through as a woman in IT, including imposter syndrome and a lack of confidence."

Kristine Peluso, Section Chief Strategic Management & Communications, MTIO, Defense Health Agency

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"The real value that Info-Tech provides is the outsider opinion that people listen to and the best practice research that makes implementation of a project easier."

Isaac Abbs, CIO, Pima Community College

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“With all the change that was happening, we reached out to Info-Tech for best-practice research and advice. We wanted to move initiatives forward and collaborate with experts, rather than do it all alone.”

Catherine Fitzgerald, IT Director, Municipality of Chatham-Kent

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“We are being challenged to innovate and create a difference in our service. IT’s role is critical, and we’re working with the rest of the business to bring that innovation forward.”

Scott Ferguson and Cathy Menard, Libro Credit Union

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“I needed to find a partnership that could help us access trusted research, make IT decisions faster, and give me and my management team the leadership skills we needed to build relationships with the business.”

Brian Mulcahey, CIO, Executive VP, Sunflower Bank, N.A.

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“Manufacturing CIOs today have an unprecedented opportunity to drive value."

Eric Hanson, CIO, Starkey Hearing Technologies

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“In education, we’ve got to do more with less. Our IT department is helping to innovate and bring novel ideas to some of those traditional problems.”

Dr. NeeCee Cornish, AVP of IT and Deputy COO, Western University of Health Sciences

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“Info-Tech has targeted solutions that are much more relevant to what we need, which you can easily use and implement with little effort.”

Phil Wood and Suresh Shaddarsanam, Peabody Energy

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“Leveraging Agile has enabled us to deliver solutions 70% faster than before. We have also seen a 400% growth in engagement between our businesses and IT to deliver these solutions."

Kevin Gray, CIO, City of Burbank

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“We can’t know everything – technology changes on a regular basis and we get hit with new things. We go to Info-Tech to get the research and to get the results.”

Lisa DiDonato, CIO, and Sharon Leventhal, Senior Strategy Analyst, ​Lee County Clerk of Courts

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“These days, the public expects services to be digitally oriented. That requires us to re-think how we do things in order to provide an experience that meets those digital expectations.”

Bob Leek, CIO, Clark County

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"Because security is so broad and involves so many components, we needed to build a multi-disciplinary, multi-faceted approach. Info-Tech has research on everything across the entire spectrum, and they have helped set the stage for our approach to security.”

David Schned, Director, IT Operations and CISO, LHSC

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“I value being able to talk to professionals in my space who have a balanced perspective. The Info-Tech Executive Counselor provides a reliable second opinion."

Paul Heard, CIO, Zuora, Inc.

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"In just five years, we flipped our previous ratio of digital to paper processes on its head: more than 80% of journeys are now completed online and only 20% on paper.”

Dave King, CIO, Arizona State Retirement System

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“We changed the level of participation that we've gotten from the business and shifted the mindset of technology being simply a cost center to something that can enable the business and drive results."

Greg Allarding, CIO, Mansfield Energy

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"We need to think about the front-end as the humanitarian organisation, and thus the back-end needs to become more efficient and streamlined to support that.”

Brett Wilson, CIO, Australian Red Cross

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“We decided to figure out how we could work together to support technology rather than restrict it. By partnering with our schools in these endeavors, the framework shifted the whole conversation around innovation and technology.”

Michelle Bourgeois, CTO, St. Vrain Valley School District

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“Info-Tech research, templates, and guidance save me hours of time and help me to make decisions more effectively. It’s a great resource that the IT management team and I use on a daily basis.”

Steven Nino, CIO, Soboba Band of Luiseño Indians

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“I looked at what Info-Tech Research Group offered – the playbooks, the surveys, and the methodologies. I realized I could use this service to help lead the IT department and to help organize the complexity around everything that is known as IT.”

Chris Harrington, SVP of IT, Sharonview Federal Credit Union

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“It was a lot to take a small and disconnected IT organization and develop it into this centralized entity. Info-Tech helped me organize and validate my strategy."

Fred Donatucci, VP of IT, New-Indy Containerboard

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"The perception had always been that IT was making decisions on its own. That has changed significantly with the IT Steering Committee – it has given IT an aura of credibility."

Kari Kleven, Corporate Services Manager, IT, City of Kawartha Lakes

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“The great byproduct of all the Info-Tech engagements is that it’s building a reputation that IT knows what they are doing. We have earned the trust all the way up to the C-suite and board.”

Daniel Millbank, Director of IT, Xpress Global Systems, LLC.

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“What I really appreciated about the Info-Tech approach over the previous advisory firm is that they tailored their advice to our size and situation. They understood I wasn’t going to get approval for a big chunk of money or 20 new staff.”

Richard Calkins, IT Director, City of Fort Myers

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“We try to innovate and push the boundaries. We want to develop processes that can be picked up and used anywhere."

Erin Morgan, Assistant Vice President, Office of the CIO, University of Texas at Arlington

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“Compared to our previous advisory firm, Info-Tech gave us enough structure and enough of a nudge to get us going. It was a lot more actionable.”

Todd Ryan, CIO, Hillsborough County Sheriff’s Office

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“With a limited budget, the analyst team at Info-Tech offered exactly what I needed, delivering frameworks and blueprints, meeting all deadlines and exceeding expectations.”

Kelly Walsh, CIO & CISO​, The College of Westchester

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“Because of the insights we obtained from running the Info-Tech CIO Business Vision diagnostic and the improvements we were able to make as a result, we saw our satisfaction scores improve 7% year over year.”

Sheri Horwitz, Senior VP, Technical Shared Services, Synchronoss

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“We didn’t have a good structure for IT governance. Info-Tech was able to guide us through crafting a framework that was specific to ECU, but that also adhered to principles of good governance and leveraged what had been done at other universities."

Zach Loch, CIO, East Carolina University

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"In our interactions with many areas of the business, we have employed strategies that we talked about with Info-Tech. My team and I are now involved in corporate decision-making on strategic priorities and how technology can enable them."

Luisa Andrews, VP of IT Services, Toronto Community Housing Corp.

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