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Local Government
Industry Insights Designed to Help You Lead Digital Transformation
With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
Industry Insights & Best Practices
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- Reference Architectures
- Industry Trends
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- Digital Transformation
- Linking Business & IT Value Maps
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Local Government - Critical Projects
Deep Insights Tailored to Your Industry
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Business-Aligned IT Strategy
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
2
Top Industry Trends
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
3
Industry Benchmarking
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources. Benefit from peer data to get a reference point for how well you stack up.
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Core Industry Technologies & Software Selection
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
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Business-Aligned IT Strategy
Strategy Alignment
Build an IT Strategy for Local Government
Follow Info-Tech’s approach to developing a strong IT strategy for local governments:
- Use Info-Tech’s local government–focused approach to discern the organizational context.
- Clearly communicate to government executives how IT will support the government’s key objectives and initiatives using the Local Government IT Strategy Presentation Template.
- Use Info-Tech’s prioritization tool to help make project decisions in a holistic manner that allows for the selection of the most-valuable initiatives to become part of the IT strategic roadmap.
Strategy Alignment
Getting to Automated Surveillance and Location Intelligence in Public Health Practice
Improvements across the public health and healthcare ecosystem will be realized by:
- Investing in data management technologies and resources.
- Using preventive safeguards and notifications in all data systems.
- Offering data and compliance training to all providers.
- Using tools to quantify and qualify data.
- Ensuring that AI tools are developed using high-quality data that is representative of the population.
- Ensuring that AI tools are developed with a focus on reducing bias.
- Increasing transparency, improving data sharing, and ensuring that AI tools are developed with privacy and ethical considerations in mind.
Strategy Alignment
Build Ransomware Resilience in State and Provincial Government
To prevent a ransomware attack:
- Conduct a thorough assessment of your current state, identify potential gaps, and assess the possible outcomes of an attack.
- Analyze attack vectors and prioritize controls that prevent ransomware attacks and implement ransomware protection and detection to reduce your attack surface.
- Visualize, plan, and practice your response and recovery to reduce the potential impact of an attack.
Strategy Alignment
Interoperability Primer and Playbook for Public Health and Healthcare Organizations
Enterprise-wide operational improvements will be realized by:
- Building awareness and knowledge of interoperability definitions, types, and standards.
- Gauging the impact of interoperability through capabilities mapping by assessing the defining, supporting, and enabling capabilities for interoperability readiness.
- Learning about interoperability and how it affects both your organization as a whole and IT specifically, including challenges and opportunities.
Strategy Alignment
Create an Agile-Friendly Project Gating and Governance Approach
- Create a project gating and governance approach that is Agile friendly and helps your organization realize the most benefit from its Agile transformation.
- Oversee your Agile projects with confidence by adjusting the level of support and oversight they receive based on their Agilometer score.
- Define a revised set of project gating artifacts that support Agile delivery methods.
- Adopt a “trust but verify” approach to Agile project gating that will reduce risk and help ensure value delivery.
Strategy Alignment
Municipal Fiber Networks
- Create a common understanding of what is to be built, for whom, and why.
- Define what services will be offered and how they will be governed.
- Understand which assets you already have that can jump-start the project.
Strategy Alignment
Build an ERP Strategy and Roadmap for Local Government
- Align the ERP strategy and roadmap with business priorities, securing buy-in from the business for the program.
- Identification of gaps, needs, and opportunities in relation to business processes; ensuring the most critical areas are addressed.
- Assess alternatives for the critical path(s) most relevant to your organization’s direction.
- Develop a roadmap that promotes structure and accountability by categorizing and prioritizing work initiatives, and by identifying resources, timelines, and investment.
Strategy Alignment
Gov 2.0: Government as a Platform
Organizations that implement this project will draw benefits in following aspects:
- GaaP concepts and strategies
- Turning data into an asset: Open Data and APIs
- Turning digital assets into fuel for collaboration and innovation
- Enabling innovation: Open APIs and Co-creation
- Digital Services: Digital Identity, etc.
- Enabling Platforms: technology foundation
Strategy Alignment
The Role of Social Determinants of Health in Value-Based Care Delivery
Main learning objectives:
- Develop awareness about the role of social determinants of health (SDOH) in value-based care delivery and how they are connected to "downstream" health outcomes.
- Learn four critical steps to connecting "upstream" SDOH conditions to "downstream" outcomes toward cost optimization and accountable care participation.
- Discover leading data sources and curated metrics that can be used in building prediction models for nowcasting, forecasting, and scenario modeling on beneficiary and overall population health.
Strategy Alignment
Public Health Practice Business Reference Architecture
- Demonstrate the value of IT’s role in supporting the organization’s business capabilities while highlighting the importance of proper alignment between organizational and IT strategies.
- Apply reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your public health organization’s operations.
- Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments of core functions and essential services to identify opportunities and prioritize projects.
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Top Industry Trends
Top Trends
Local Government User Engagement Report
- Pervasive use of technology in all aspects of society is changing how constituents interact with government.
- Local governments must re-envision their relationships with tech-savvy constituents and business entities.
- Learn about the Local Government user engagement trend, with expert assistance.
Top Trends
Local Government Service Modernization Report
- Local government organizations continue to be pressured to provide more services while maintaining current spending levels.
- Labor continues to be one of the largest expenditures in Local Government.
- Learn how to overcome these challenges with technology enablers and set the course for service modernization.
Top Trends
Local Government Cybersecurity Report
- Increased use of technology to improve effectiveness of public services delivery has led to more to cyberthreat risks.
- Cybersecurity is not an afterthought. It must be addressed through a combination of technology and best practices.
- This trend analysis will provide you with key insights to assist your IT team to effectively meet these threats head on.
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Industry Benchmarking
Peer Benchmarking
Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction
- Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
- Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
- Learn the characteristics that different industries have that can help or hinder IT success.
- Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
Local Government IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
- Understand important focus areas to address and gain insights into how your team compares with other Local Government IT organizations.
Peer Benchmarking
Local Government IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. IT staffing is stretched thin.
- While Local Government IT is keeping the lights on, there is little opportunity to lead, innovate, or plan for the long term.
- By taking the IT Staffing Diagnostic and participating in our unique IT Spend benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
Local Government IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
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Core Industry Technologies & Software Selection
Core Industry Technologies
Maximize the Frontline Experience: The Human Side of Technology in Policing
- Adopt a human-centered design (HCD) approach to technology development and implementation.
- Incorporate modern development practices and approaches in police departments to improve the FLE.
- Ensure organizational and cultural enablers are in place for the successful digital enablement of police officers.
- Continue to innovate based on feedback from officers and the evolving needs of law enforcement agencies.
Core Industry Technologies
Local Government Enterprise Resource Planning Report
- Local governments have multiple operating units, many of which have developed their own systems to administer common business functions.
- As a result, enterprise-wide functions such as financial planning and reporting struggle with a finding a single source of truth.
- Migrating to or modernizing enterprise resource planning (ERP) systems can address these issues.
- Gain key insights about features of ERPs, top vendors, and how to implement this critical technology.
Core Industry Technologies
Local Government Endpoint Protection Report
- Cybersecurity encompasses best practices, training and awareness, and technology.
- Most Local Government IT departments do a good job at securing their networks and intrusion monitoring. However, the most vulnerable part, the “endpoint,” is often at risk.
- Learn about what endpoint protection is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and the ability to deliver it.
Core Industry Technologies
Local Government Customer Relationship Management Report
- Users of government services can be many and varied, ranging from constituents to businesses and other public agencies.
- Modern-day customer relationship management (CRM) systems have come a long way in addressing duplication of information and multi-stakeholder needs.
- Get insights on how you can lead change and get the best CRM for your Local Government organization.
Latest Local Government Notes
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
Navigating Exponential Technology Leadership and Current Events in the Canadian Public Sector – Summer 2023
August 16, 2023
Housing shortages! Reinventing the RCMP! Budget shortages! Forest fires! The headlines seem to swing from one crisis to the next and back again these days, and our elected representatives have been quick to follow. Info-Tech Research Group’s Canadian Technology Leadership Digest aims to cut through the noise and ensure you have the research you need to when the inevitable questions come!
Canada Is Really Big! Population Growth, the Housing Crisis, and Information Technology
July 21, 2023
It goes without saying that Canada is really big. There’s even a song about it! We also passed the 40 million people milestone last month, and the recurring theme that has come with it is that we’re bursting at the seams! Homelessness, the housing crunch, asylum seekers sleeping in the streets, pressure to accelerate permitting and support immigration, and other challenges are symptoms of real problems that IT must help resolve.
Preparing for Ontario’s Provincially Mandated Municipal Maturity Assessment
July 14, 2023
Ontario has announced that regional facilitators will assess the upper-tier municipalities of Durham, Halton, Niagara, Simcoe, Waterloo, and York. To our Ontario municipal government members, don’t wait for the regional facilitator to knock on your door. Take charge of the process and be prepared for the assessment.
Supporting Your Priorities Through Custom Key Initiative Planning
May 25, 2023
Have you ever been to the library and struggled to find the resources you need for a paper or project? What if you were assigned a personal librarian experienced in the subject matter who took you right to those resources and connected you with the original authors, forming a team to help you successfully complete your work? This is the experience Info-Tech wants to provide its members, and our Custom Key Initiative Plan is how we do it. We are not just about helping you find what you are looking for; we are going to roll up our sleeves and help you get the job done.
Meet the Canadian Provincial and Municipal Executive Services Leadership Team
May 19, 2023
Info-Tech’s dedicated Canadian Public Sector research and advisory services team’s ambition is to ensure that our members in the Canadian public sector receive exceptional value from their investment in their Info-Tech membership. We do that by providing material support across key IT initiatives and personal benefits in the form of professional development coaching, peer networking, and career advancement as members build an exponential IT mindset and embrace autonomization in the Canadian public sector.
Benchmarking Reports
Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.
Local Government Reference Architecture
Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.